Kila Online Store charges a flat rate shipping fee for all orders local product orders placed with Kila. Imported products have slightly higher shipping fees. Each product description clearly states if the product is imported.

All local products that are ordered through the shopping cart on this website will be subjected to one single flat rate for shipping per order. This fee covers parcel delivery counter-to-counter with Paxi (Pep). International products also have a flat shipping rate regardless of the qty ordered. Please note that it is possible that customs may request a small import duty on your imported item. This varies and is inconsistent. I charged, the import duty is for the buyers account.

While all efforts will be made to adhere to the stated schedules, factors such as political unrest, pandemics, etc could result in an increased delivery period. We can not be held liable for late deliveries in such circumstances.

The cut-off time for order placement is 10.00 am Mon to Fri. Orders placed after this time will normally only be processed on the following working day.

Parcel tracking is available on all shipments. The tracking code will be sms’d to you as soon as the parcel has been shipped.

Please allow an extra couple of days for far outlying areas.

International shipping – 3 to 4 weeks

Local shipping – 2 to 9 days

Returns Policy

All items are 100% quality-checked prior to posting.

Only items damaged in the post will be refunded.

Proof of damage in transit will be required – contact us immediately should a damaged product be received.

There are no guarantees provided on the items that you order.

Please choose your item carefully before you order!

Please note that colors may vary slightly due to camera settings and monitor displays.

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